Getting started

Earning points

Redeeming points

Loyalty tiers

Loyalty Perks

Maitea Berlin

Want to learn more about Loyalty? Here you’ll find everything about joining, points, tiers, perks, terms and conditions, and more.

Maitea Loyalty

How much does shipping cost?

When will my package arrive?

Who will deliver my order?

How will my order be packaged?

How can I track my order?

Does Maitea ship to my country?

Order delivery

How can I return or exchange an item?

My order is lost or damaged - what do I do?

Can I return just one piece from a jewelry set?

Returns

Can I swim and shower with Maitea jewelry?

What happens if my jewelry tarnishes?

Product Care

Are Maitea's products hypoallergenic / allergy-free?

What materials do you use?

What is the best jewelry for sensitive skin?

Materials

How does a gift card work?

Do Maitea gift cards expire?

Can I combine a gift card with a discount code?

Gift Cards

What payment methods can I use?

Can I combine multiple discounts for one order?

Do I have to make a donation?

Payment

What is the Maitea Loyalty Program?

How do I join the Loyalty Program?

How can I earn points?

Where can I find my points?

Do I get points immediately after a purchase?

Do my points expire?

What happens to my points if I return or cancel an order?

I cannot see my points - what should I do?

How do I redeem my points?

How much are my points worth?

Can I combine points with a discount code or a sale?

What tiers are there and what are the benefits?

How do I move up to a higher tier?

Can I lose my tier or be downgraded?

Where can I find my current tier?

How does the referral program work?

Birthday gift - when and how do I receive it?

Customer of the Month - how does the raffle work?

Early access to new collections - how does it work?

Lost Earring Protection - what is it and how does it work?