Maitea Berlin

Find quick answers on jewelry orders, delivery, product care, and returns at Maitea’s Help Center, expert support for your needs.

Maitea Help Center

How much does shipping cost?

When will my package arrive?

Who will deliver my order?

How will my order be packaged?

How can I track my order?

Does Maitea ship to my country?

Order delivery

How can I return or exchange an item?

My order is lost or damaged - what do I do?

Can I return just one piece from a jewelry set?

Returns

Can I swim and shower with Maitea jewelry?

What happens if my jewelry tarnishes?

Product Care

Are Maitea's products hypoallergenic / allergy-free?

What materials do you use?

What is the best jewelry for sensitive skin?

Materials

How does a gift card work?

Do Maitea gift cards expire?

Can I combine a gift card with a discount code?

Gift Cards

What payment methods can I use?

Can I combine multiple discounts for one order?

Do I have to make a donation?

Payment

What is the Maitea Loyalty Program?

How do I join the Loyalty Program?

Getting started

How can I earn points?

Where can I find my points?

Do I get points immediately after a purchase?

Do my points expire?

What happens to my points if I return or cancel an order?

I cannot see my points - what should I do?

Earning points

How do I redeem my points?

How much are my points worth?

Can I combine points with a discount code or a sale?

Redeeming points

What tiers are there and what are the benefits?

How do I move up to a higher tier?

Can I lose my tier or be downgraded?

Where can I find my current tier?

Loyalty tiers

How does the referral program work?

Birthday gift - when and how do I receive it?

Customer of the Month - how does the raffle work?

Early access to new collections - how does it work?

Lost Earring Protection - what is it and how does it work?

Loyalty Perks

Maitea Loyalty

All about getting your Maitea order delivered: shipping costs, delivery times, carriers, packaging, and tracking. Here you’ll find everything you need to know before your jewelry arrives.

Learn more about our return and exchange policy at Maitea to determine if you are eligible to send back your pieces.

Not sure how to take care of jewelry? These articles will give you the basics on materials, how to handle your jewelry and what to do when it tarnishes.

Find out what materials we use and why they don't cause any allergies, regardless of your skin sensitivity level.

If you want to buy a Maitea gift card or have received one, here you can find out how it works, whether it expires, and how you can redeem it.

Check these articles to find out what payment methods you can use, if discounts can be combined and how our donation system works.

Want to learn more about Loyalty? Here you’ll find everything about joining, points, tiers, perks, terms and conditions, and more.

All articles