The Maitea Loyalty Program lets you earn points with every purchase and unlock better perks as you move up through the tiers.There are three tiers:<ul><li dir="ltr" style="text-decoration:none;">Seedling (Setzling) - from 0 points</li><li dir="ltr" style="text-decoration:none;">Bud (Knospe) - from 150 points</li><li dir="ltr" style="text-decoration:none;">Flower (Blume) - from 300 points</li></ul>The more you collect, the more you get back. Promised.

What is the Maitea Loyalty Program?

Easy: sign up for our newsletter or place your first order. From that moment you are automatically in - as a Seedling, with 0 points. There is no separate registration process. You become part of the program from your very first interaction. Sign up

Easy: sign up for our newsletter or place your first order. From that moment you are automatically in - as a Seedling, with 0 points.There is no separate registration process. You become part of the program from your very first interaction. <div dir="ltr" align="left"><table><tbody><tr><td style="width: 25.4072%;">Sign up online</td><td style="width: 45.7654%;">Online order</td><td>In-store purchase</td></tr><tr><td style="width: 25.4072%;">Sign up on our <a rel="noopener noreferrer" target="_blank" href="https://maitea.de/en/pages/maitea-loyalty" style=" text-decoration: 1px;" id="isPasted">Loyalty Page</a>.</td><td style="width: 45.7654%;">Earn points as soon as you place your first order. To unlock them, log in to&#xA0;<a rel="nofollow noopener" target="_blank" href="https://account.maitea.de/" style=" text-decoration: 1px;" id="isPasted">your account</a> using the email address you used at checkout.</td><td>When you shop in store, share your email address at the terminal. We&#x2019;ll then send you an email invitation.</td></tr></tbody></table></div>

How do I join the Loyalty Program?

Maitea Berlin

Getting started

Maitea Loyalty

How much does shipping cost?

When will my package arrive?

Who will deliver my order?

How will my order be packaged?

How can I track my order?

Does Maitea ship to my country?

Order delivery

How can I return or exchange an item?

My order is lost or damaged - what do I do?

Can I return just one piece from a jewelry set?

Returns

Can I swim and shower with Maitea jewelry?

What happens if my jewelry tarnishes?

Product Care

Are Maitea's products hypoallergenic / allergy-free?

What materials do you use?

What is the best jewelry for sensitive skin?

Materials

How does a gift card work?

Do Maitea gift cards expire?

Can I combine a gift card with a discount code?

Gift Cards

What payment methods can I use?

Can I combine multiple discounts for one order?

Do I have to make a donation?

Payment

How can I earn points?

Where can I find my points?

Do I get points immediately after a purchase?

Do my points expire?

What happens to my points if I return or cancel an order?

I cannot see my points - what should I do?

Earning points

How do I redeem my points?

How much are my points worth?

Can I combine points with a discount code or a sale?

Redeeming points

What tiers are there and what are the benefits?

How do I move up to a higher tier?

Can I lose my tier or be downgraded?

Where can I find my current tier?

Loyalty tiers

How does the referral program work?

Birthday gift - when and how do I receive it?

Customer of the Month - how does the raffle work?

Early access to new collections - how does it work?

Lost Earring Protection - what is it and how does it work?

Loyalty Perks