Find out how to start a return or exchange for your Maitea order, how to send items back, and what happens once we receive your return.

&#x1F500;&#xA0;Returns &amp; Exchange Policy Changed your mind? No problem - you can return your jewelry within&#xA0;30 days of purchase. Important: The jewelry must be in its original condition, without visible signs of wear. Otherwise, we unfortunately cannot offer a full refund. Please package your order as received to protect the jewelry from scratches. &#x21A9;&#xFE0F; ReturnsReturns or exchanges at Maitea are super easy. Just use our smart <a rel="noopener noreferrer" target="_blank" href="https://maitea.de/en/a/returns" style=" text-decoration: 1px;">Maitea Returns Portal</a>&#xA0;- enter your order number, email address, or postal code to find your order and get started.Returns are conditionally free&#xA0;-&#xA0;here&apos;s how:<ul><li>You buy jewelry for +&#x20AC;40, return some, and the remaining value stays at +&#x20AC;40 &#x2192; return shipping is free.</li><li>You buy jewelry for less than &#x20AC;40, pay the shipping cost &#x2192;&#xA0;return shipping is free.</li><li>You buy jewelry for +&#x20AC;40, return some, and the remaining value drops below &#x20AC;40 &#x2192;&#xA0;return shipping is chargeable.</li></ul>But staying with us pays off! We have a solution - if you choose the gift card as your refund method, you save on return shipping costs and get 10% extra value on top &lt;3Why? We&apos;re a local business still in the growth phase, so we must watch our costs closely so that we can improve for you &#x1F496;Please note: For each additional return from the same order, a shipping fee of &#x20AC;3.00 applies. &#x1F504; ExchangesGot the wrong size, color, or design?&#xA0;The first exchange is always free.<ul data-start="703" data-end="883"><li data-start="703" data-end="803">If you choose a higher-value product, our Maitea portal automatically calculates the difference to pay.</li><li data-start="804" data-end="883">If you choose a lower-value product, we&#x2019;ll refund you the remaining amount.</li></ul>Your new piece will be shipped as soon as we have received your exchange.Please note: For each additional exchange from the same order, a shipping fee of &#x20AC;3.00 applies. &#xA0;&#x1F4B3; RefundsOnce your return arrives, we&#x2019;ll process your refund right away. You can choose between:<ul data-start="1059" data-end="1190"><li data-start="1059" data-end="1101">Refund to your original payment method</li><li data-start="1102" data-end="1190">Refund as a Maitea gift card with a 10% bonus - no expiry date, yours to use anytime</li></ul>&#x1F449; <a href="https://maitea.de/en/a/returns" target="_blank" rel="noopener noreferrer">Start a return or exchange here</a> Other things you might be asking:<a href="https://help.maitea.de/en-US/my-order-is-lost-or-damaged---what-do-i-do-2476079">My order is lost or damaged - what do I do?</a><a href="https://help.maitea.de/en-US/can-i-return-just-one-piece-from-a-jewelry-set-2476100">Can I return just one piece from a jewelry set?</a>

How can I return or exchange an item?

If the package is shown as delivered, contact DHL customer service - most issues can be resolved directly with them. If DHL is unable to assist you, simply contact us via our customer support email.

Once we hand your order over to DHL, the delivery process is out of our direct control. But our responsibility doesn&#x2019;t end there.If something goes wrong, we&#x2019;re truly sorry. We&#x2019;ll always be there to help and make it right as fast as possible.&#xA0;Simply contact us via our customer support email (<a href="mailto:support@maitea.de">support@maitea.de</a>) or through the <a href="https://maitea.de/pages/contact">contact form</a> on our online shop and describe the issue (adding images helps us speed things up). Other things you might be asking<a href="https://help.maitea.de/en-US/how-can-i-return-or-exchange-an-item-2476076">How can I return or exchange an item?</a><a href="https://help.maitea.de/en-US/can-i-return-just-one-piece-from-a-jewelry-set-2476100">Can I return just one piece from a jewelry set?</a>

My order is lost or damaged - what do I do?

Maitea jewelry sets are usually returned or exchanged as a whole. Here’s why and what options you have if one piece doesn’t work out.

Jewelry SetsMaitea jewelry sets usually need to be returned or exchanged as a whole. Since they come with a special discount, it&#x2019;s difficult to determine the value of individual pieces from a set.If you&#x2019;d really like to return just one piece from a set, please get in touch with us.Simply contact us via our customer support email (<a href="mailto:support@maitea.de">support@maitea.de</a>) or through the <a href="https://maitea.de/pages/contact">contact form</a> on our online shop and describe the issue (adding images helps us speed things up). Other things you might be asking<a href="https://help.maitea.de/en-US/how-can-i-return-or-exchange-an-item-2476076">How can I return or exchange an item?</a><a href="https://help.maitea.de/en-US/my-order-is-lost-or-damaged---what-do-i-do-2476079">My order is lost or damaged - what do I do?</a>

Can I return just one piece from a jewelry set?

Maitea Berlin

Learn more about our return and exchange policy at Maitea to determine if you are eligible to send back your pieces.