Find out how to start a return or exchange for your Maitea order, how to send items back, and what happens once we receive your return.

<h1 data-start="130" data-end="297" id="isPasted">Returns &amp; Exchanges</h1>Making a return or exchange is very simple with our smart Maitea return portal. Just use your order number, email, or zip code to find your order and get started. Returns and exchanges are free of charge &#x2014; because we truly believe in the quality of our pieces and are confident you&#x2019;ll love them. But if you ever decide to return or exchange, that&#x2019;s absolutely fine. Please note: each order includes one free return. For any additional returns or exchanges from the same order, a shipping fee of 3.50 &#x20AC; will apply. <h2 data-start="299" data-end="413" id="returns">Returns</h2>Changed your mind? No worries &#x2014; you can return your piece within 30 days of purchase.Please note: piece must be in it&apos;s original condition without visible signs of wear; otherwise, we can&#x2019;t issue a full refund.Please pack your order as it was shipped to you to protect the piece from scratches. <h2 data-start="634" data-end="701" id="exchanges">Exchanges</h2>Got the wrong size, color, or design? No problem.<ul data-start="703" data-end="883"><li data-start="703" data-end="803">If you choose a higher-value product, our intelligent Maitea portal automatically calculates the difference to pay.</li><li data-start="804" data-end="883">If you choose a lower-value product, we&#x2019;ll refund you the remaining amount.</li></ul>Your new piece will be shipped as soon as we have received your exchange. <h2 data-start="954" data-end="1057" id="refunds">Refunds</h2>Once your return arrives, we&#x2019;ll process your refund right away. You can choose between:<ul data-start="1059" data-end="1190"><li data-start="1059" data-end="1101">Refund to your original payment method</li><li data-start="1102" data-end="1190">Refund as a Maitea gift card with a 10% bonus &#x2014; no expiry date, yours to use anytime</li></ul><a href="https://maitea.de/a/returns">&#x1F449; Start a return or exchange here</a> <h2 dir="ltr" id="isPasted">Other things you might be asking:</h2><a href="https://help.maitea.de/en-US/my-order-is-lost-or-damaged---what-do-i-do-2476079">My order is lost or damaged - what do I do?</a><a href="https://help.maitea.de/en-US/can-i-return-just-one-piece-from-a-jewelry-set-2476100">Can I return just one piece from a jewelry set?</a>

How can I return or exchange an item?

If your Maitea order is lost or damaged during shipping, here’s what to do and how we’ll support you with replacements or refunds.

<h2 data-start="115" data-end="297" id="isPasted">My order is lost or damaged &#x2014; what do I do?</h2>Once we hand your order over to DHL, the delivery process is out of our direct control &#x2014; but our responsibility doesn&#x2019;t end there.If something goes wrong, we&#x2019;re truly sorry. We&#x2019;ll always be there to help and make it right as fast as possible.&#xA0;Simply contact us via our customer support email (<a href="mailto:support@maitea.de">support@maitea.de</a>) or through the <a href="https://maitea.de/pages/contact">contact form</a> on our online shop and describe the issue (adding images helps us speed things up). <h2 data-start="299" data-end="494" id="other-things-you-might-be-asking">Other things you might be asking</h2><a href="https://help.maitea.de/en-US/how-can-i-return-or-exchange-an-item-2476076">How can I return or exchange an item?</a><a href="https://help.maitea.de/en-US/can-i-return-just-one-piece-from-a-jewelry-set-2476100">Can I return just one piece from a jewelry set?</a>

My order is lost or damaged - what do I do?

Maitea jewelry sets are usually returned or exchanged as a whole. Here’s why and what options you have if one piece doesn’t work out.

<h2 dir="ltr" id="jewelry-sets">Jewelry Sets</h2>Maitea jewelry sets usually need to be returned or exchanged as a whole. Since they come with a special discount, it&#x2019;s difficult to determine the value of individual pieces from a set.If you&#x2019;d really like to return just one piece from a set, please get in touch with us.Simply contact us via our customer support email (<a href="mailto:support@maitea.de">support@maitea.de</a>) or through the <a href="https://maitea.de/pages/contact">contact form</a> on our online shop and describe the issue (adding images helps us speed things up). <h2 data-start="299" data-end="494" id="isPasted">Other things you might be asking</h2><a href="https://help.maitea.de/en-US/how-can-i-return-or-exchange-an-item-2476076">How can I return or exchange an item?</a><a href="https://help.maitea.de/en-US/my-order-is-lost-or-damaged---what-do-i-do-2476079">My order is lost or damaged - what do I do?</a>