My order is lost or damaged - what do I do?Updated 4 hours ago
My order is lost or damaged — what do I do?
Once we hand your order over to DHL, the delivery process is out of our direct control — but our responsibility doesn’t end there.
If something goes wrong, we’re truly sorry. We’ll always be there to help and make it right as fast as possible.
Simply contact us via our customer support email ([email protected]) or through the contact form on our online shop and describe the issue (adding images helps us speed things up).