How can I return or exchange an item?Updated 4 hours ago
Returns & Exchanges
Making a return or exchange is very simple with our smart Maitea return portal.
Just use your order number, email, or zip code to find your order and get started.
Returns and exchanges are free of charge — because we truly believe in the quality of our pieces and are confident you’ll love them. But if you ever decide to return or exchange, that’s absolutely fine.
Please note: each order includes one free return. For any additional returns or exchanges from the same order, a shipping fee of 3.50 € will apply.
Returns
Changed your mind? No worries — you can return your piece within 30 days of purchase.
Please note: piece must be in it's original condition without visible signs of wear; otherwise, we can’t issue a full refund.
Please pack your order as it was shipped to you to protect the piece from scratches.
Exchanges
Got the wrong size, color, or design? No problem.
If you choose a higher-value product, our intelligent Maitea portal automatically calculates the difference to pay.
If you choose a lower-value product, we’ll refund you the remaining amount.
Your new piece will be shipped as soon as we have received your exchange.
Refunds
Once your return arrives, we’ll process your refund right away. You can choose between:
Refund to your original payment method
Refund as a Maitea gift card with a 10% bonus — no expiry date, yours to use anytime
👉 Start a return or exchange here