Maitea Berlin

No worries - there is usually a simple explanation:<ul><li dir="ltr" style="text-decoration:none;">Points from purchases are only credited 30 days after the order date. If you ordered recently, this is expected.</li><li dir="ltr" style="text-decoration:none;">Points for actions like an Instagram follow or a product review usually appear immediately. If they have not, try refreshing the page.</li><li dir="ltr" style="text-decoration:none;">Make sure you are logged into the right account - the one you used when placing your order.</li></ul>If points are still missing after 30 days and you cannot explain why, just <a href="https://maitea.de/pages/kontakt">reach out to via our contact form</a>. We will look into it together.

No worries - there is usually a simple explanation:. Points from purchases are only credited 30 days after the order date. If you ordered recently, this is expected. Points for actions like an Instagram follow or a product review usually appear immed

I cannot see my points - what should I do?

Maitea Loyalty

Earning points

How much does shipping cost?

When will my package arrive?

Who will deliver my order?

How will my order be packaged?

How can I track my order?

Does Maitea ship to my country?

Order delivery

How can I return or exchange an item?

My order is lost or damaged - what do I do?

Can I return just one piece from a jewelry set?

Returns

Can I swim and shower with Maitea jewelry?

What happens if my jewelry tarnishes?

Product Care

Are Maitea's products hypoallergenic / allergy-free?

What materials do you use?

What is the best jewelry for sensitive skin?

Materials

How does a gift card work?

Do Maitea gift cards expire?

Can I combine a gift card with a discount code?

Gift Cards

What payment methods can I use?

Can I combine multiple discounts for one order?

Do I have to make a donation?

Payment

What is the Maitea Loyalty Program?

How do I join the Loyalty Program?

Getting started

How can I earn points?

Where can I find my points?

Do I get points immediately after a purchase?

Do my points expire?

What happens to my points if I return or cancel an order?

How do I redeem my points?

How much are my points worth?

Can I combine points with a discount code or a sale?

Redeeming points

What tiers are there and what are the benefits?

How do I move up to a higher tier?

Can I lose my tier or be downgraded?

Where can I find my current tier?

Loyalty tiers

How does the referral program work?

Birthday gift - when and how do I receive it?

Customer of the Month - how does the raffle work?

Early access to new collections - how does it work?

Lost Earring Protection - what is it and how does it work?

Loyalty Perks

I cannot see my points - what should I do?Updated 4 days ago